The staff were lovely. I was met with a welcome and my booking was recognized by the stylist as soon as I said my name. I was offered a tea or coffee immediately. I was brought through the Balayage process and what to expect as I've never had it done before. I didnt have a preference with the blow dry so the stylist said 'leave it with me' and then put in a lot of effort with the fabulous volume I left the salon with. Id recommend this salon, I left with a gorgeous fresh new look at a great price.