I was running a bit late, but the staff were absolutely fine with this. The hairdresser (sorry, I can't remember her name!) welcomed me and took and interest in understanding what style I wanted. She took some time looking at my hair and planning what to do. The result looks great and is one of the best haircuts I've had. Certainly the best in the last 6 months or so, and no more expensive than any other hairdresser I've been to - in fact cheaper than many others! I'm very happy with the haircut and the polite, professional and efficient service I received. Would definitely recommend. Thanks!