Vivienne contacted me in the morning if my appointment, made for 5:30pm, in order to move it at 4pm because she had a cancellation. As I was working, I politely replied that it wasn’t possible. It seemed like she didn’t read my answer, because as I arrived, she barely said hi, asked why I didn’t reply to her text, so I had to show her my phone. Evidently, this all started on the wrong foot. I was also unexpectedly charged an extra £20 on the day for the wash & blow. Not going back…
I have been visiting Vivienne for my hair for a year now and always so pleased with the outcome, she is always careful and takes her time to ensure my hair is looking it’s best. Thanks Vivienne!