Even though I had a different lady from usual (I can't remember her name which is awful of me!!), she was still very professional and did a great job. Must find out the name of the lady I see all the time though.....
I had the lovely bubbly Italian lady. She was very kind and made sure she did a thorough job. She helped it be as painless as possible and she was such a wonderful person to have. Sometimes in other salons it can feel awkward but she made me very comfortable.