H&M Hair & Beauty Salon Reviews
664 Mansfield Road, Sherwood, Nottingham, NG5 2GA
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3728 reviews
The salon was clean and tidy with welcoming staff. However, after sitting down in the consultation chair it became clear that communication was an issue. I explained that I wanted blonde ombre dip dye and showed a picture. The hairdresser kept saying I wanted it like hers, which I kept repeating I did not. I showed the photo twice more syaing this is what I would like. Nevertheless, she proceeded to put foils in my hair. I stated I wanted ombre dip-dye and not ombre highlights and she insisted that was what I was going to get. She proceeded to harshly backcomb my hair in places (I have never experienced that before) which hurt a lot! About half-way through putting the foils on I told her she was going to high with them as I do not want blonde n the top half of my head, again she said she wasn't. During this she was speaking to fellow colleagues in a different language and barely spoke to me. I felt very alienated and felt like they were talking about me.
Once I had my hair washed and dried I could tell she hadn't done what I had asked and had proceeded to dye my hair like hers, which was not what I had asked and repeatedly told her that! During my hair cut she lacked communication and did not pay attention to what I wanted again. I was left with a colour and cut I did not want due to the ignorance of listening to me and paying attention to the pictures I showed. I will not be returning to this salon nor recommending to anyone. To have a name of L'Oreal next to them does not feel good for the service I received!! Not happy.
Ladies' Haircuts
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Marta was really nice and made me feel so relaxed and allowed me to enjoy my experience. Would definitely come back!
PedicureShow all…
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I liked the staff was very friendly. It will be a good idea if they just give better details of what are they doing on the services offering.
Men's HaircutShow all…
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Its always good and feels relax with Viale . She is really kind and beautiful
Swedish Massage
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