I went for a gel mani pedi on Wednesday morning before I left for a two week holiday on the Friday. The staff were very lovely and sped up my appointment for me as I had to get to work. Unfortunately by that evening I already had a chip on my thumbnail. I called the next day and they were not able to accommodate me to redo until 5:15pm, but I was too busy at work and could only go on my lunch break. Day two I also spotted another chip on my second nail. my thumb nail has started to come off now too :( lovely staff so it’s disappointing and a huge shame that it’s not good value for money :(
I found the staff unable to do the treatment. Neither focus on details nor much experienced with the hot wax. Also the room where I had the wax done was not clean enough (floor, walls, surfaces..). Overall, a bad experience.