The male hairstylist refused to give me the haircut I asked for. He also wanted to take off more length than I wanted, and showed up 10 minutes late. I had to wait for another hairstylist to become available, she did a good job in the end but it was a weird experience.
Customer service from Melania was brilliant. She did exactly what I asked for even though it might not have been possible she did her best to get exactly what I wanted. Cannot fault her service at all!