At Gusto, I have been told by the Manager, Sarah, that the product used at the salon for Keratin treatment is the high-quality Keartese. However, on the appointment day, the salon used some low-quality products and since I was unable to cancel the appointment at that time, I underwent the treatment. However, soon after the treatment got started I could feel severe itching in my eyes. The stylist also pulled my hair badly while doing the treatment. I am still feeling itching in my hair after 20d
The dryer was too hot.
Hair at the back is still curly after the treatment.
The lady at the door was not welcoming keeping blaming customers and charged the hair cut without telling before that it wasn’t include in the treatment price.
While I liked the stylist and venue, my keratin treatment ran out within two weeks. I expected it to last at LEAST two months - all the others I’ve had have lasted three. I followed the guidance and didn’t wash my hair for three days after the treatment, and I only use sulphate-free shampoo.
I emailed the salon to complain (with photo evidence) and request a refund, but have yet to hear back. Overall, I am very disappointed and would not recommend them.