I had a great experience at Gusto. Everything was on time, I had a great hairdresser who listened and gave advice and, maybe most importantly, I was very happy with my haircut and blowdry. I would definitely recommend especially for the great value for money.
Amazing customer service, my hairdresser was lovely and gave me some really good tips to look after my hair. She made conversation throughout and I was very happy with the way my hair turned out! I’d definitely recommend Gusto for anyone considering visiting here!
Although I am satisfied with my highlights and blow dry, the actual appointment left much to be desired. The appointment started nearly 40 minutes late as there was an issue as staff did not have the keys to open the salon. I was only notified of this after I had commuted into the city and spent time walking around and then standing in the cold until a key arrived. Nothing was done or offered to mitigate this loss of time. I was told I should additionally purchase a conditioning treatment / toner. After asking, 10% was taken off this additional purchase. This addition was more than £50 and felt a bit shady as to achieve highlights a toner seems like a near essential part of the process. I think this salon and Treatwell need to make it clear what is the true cost of the appointment. This morning appointment ran well into the afternoon- for which I am grateful I took the day off work as nothing about this appointment went as advertised.