Jana was ill that day and the reception girls fitted me in with an available stylist. However, the stylist was awful, did not listen to what I wanted and I’ve left with two bold brassy stripes on either side of my face instead of the very subtle, sun kissed, fine highlights I requested. As a seasoned highlighter, I also tried to interrupt what he was doing at one point (could see it was going horribly) and he told me he was the hairdresser. I love gusto but horrible cut and worse highlights.