I’ve been coming to Gusto for years and have been happy everytime. I paid £76 as a special price (that the receptionist informed me was a mistake on Treatwell’s part) but was then asked to pay a further £112 on the day. So nearly £190 spent on a relatively straightforward hair appointment.
I was left with my hair shorter than I asked for. I had brown dye about half an inch from the hairline, left on my skin. My appointment took nearly 4 hours.
Do not take advantage of your loyal customers.
Denise was super lovely and paid a lot of detail to my hair, even making sure thickness matched on both sides. She made my hair so pretty and made me feel brand new! She is very skilled so don't hesitate to book with her. 🥰
The first thing that was said to me on arrival is that I had to pay extra as I had chosen the wrong hair length. No hello, nothing. No staff were wearing masks or any sort of PPE. The hair wash went for about a minute- no ‘luxury hair mask’ that’s for sure. Haircut itself was extremely average- chunks everywhere, and a lot shorter then I asked for. Would never go back!