Gusto Hairdressing - Covent Garden Reviews
224 Shaftesbury Avenue, Covent Garden, London, WC2H 8EB
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9137 reviews
Awful service, originally I was booked with Mario K via the Treatwell app and on the day of the appointment after I had payed they called me up saying Mario K is not available and had asked me to come in earlier than the time I booked the appointment and booked me with another hairdresser instead. When I arrived on time, they made us wait half and hour extra even when they asked us to come in earlier than the time slots and had merged both appointments that I booked together rather than them being separate. One appointment was for my daughter (haircut and wash) and one for my sister (full head dye). My daughter’s hair was cut too short than what she asked for as well as her hair being soaking wet from the back. In the evening after the appointment was finished it was cold and windy, my daughter did not find it pleasant going back home with wet hair that eventually became frizzy on the trip home. On the other hand, my sister’s hair dye was smeared around her ears and forehead and the hairdresser did not pay attention or wipe the dye away which lead to her ears and forehead being irritated and changed colour due to the dye. Overall both appointments were rushed and it felt as though these hairdressers had somewhere else to be, possibly a Friday night party which crushed their customer service towards us. If they were planning to be somewhere else the time slots shouldn’t have been available on the Treatwell app. Our experience was ruined due to the service being rushed and not cared for properly. It was a waste of money and time. Never going again! I WANT TO BE COMPENSATED FOR THIS!!!!
Styled by Denise•
Ladies' HaircutsShow all…
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Service was great, Denise was amazing, very friendly. My haircut was finished quickly. Planning to come again. Thank you for everything.
Styled by Denise•Ladies' Haircuts
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I have visited many different hair salon and got my hair done from many different hair stylist I never had a good experience until I got know MarioK he is the best hairstylist I’ve ever come across. He’s very friendly and he knows his job very well.
He’s an outstanding stylist.
Ladies' Haircuts
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Nice atmosphere. Staff were very helpful. Overall very satisfied with the service.
Men's Haircut
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I loved the atmosphere and my hairstylist helped me figuring out the best way to save my damaged hair and gave me an amazing new hairstyle
Ladies' Haircut & Blow Dry
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