The staff are lovely, professional and attentive. The receptionist was really helpful and kind, and Ophelia was incredibly meticulous with the haircut and colour. The cut especially deserves some praise - my hair is incredibly thick and difficult to style. Ophelia made the asymmetrical bob look neat, sharp and stylish, a feat in itself. I've been looking for a good hairdresser since moving to London, and I think I found the place! The prices are good as well.
I had a good cut and highlight treatment at Gusto's.
The place unfortunately did not want look like the photographs. I was also disappointed to be made to pay an extra £11 as I had supposedly wrongly classified the length of my hair (short - I can't get in a pony tail) and the receptionist insisted I had to pay extra as they deemed my hair to be medium length. I suggest you Gusto add a list of measurements for hair lengths during the booking process.
I just showered and blow dried my hair... it looks amazing! It's still voluminous and a little wavy (not wet dog kind of straight) but without the frizz. Joseph was very nice and took a lot of time. The result speaks for itself. Be sure however, to buy a shampoo without sodium sulfite (e.g. L'Oreal Low Shampoo) in order for your hair to stay that way.