I was a bit apprehensive after receiving what felt like a telling off from the receptionist (may I suggest moving to a text-based booking confirmation service, as people are busy working during the day and can't always answer calls while it's much easier to fire off an SMS) upon arrival, but my hairdresser Siret was super sweet and really good at her job. She really listened to me and what I wanted, then used her expertise to recommend a compromise for the good of my hair. And the appointment only took 2hrs 15 instead of 3hrs! Exactly what you want from a hairdresser basically :)
I booked the package deal for half head highlights, cut and blow dry. At the end I was told I had to pay an extra £15 for a toner, which no one mentioned until the very end. This was pretty bad service as I assumed everything was paid for. It should had been made clear when the toner was applied that it was an additional cost! Also the stylist was very rude about my hair, saying how horribly it had been previously cut and that if I wanted nice hair I would always have to come back to a good stylist like her! She also cut my hair much much shorter than I asked for. Not impressed, won’t be returning.
I had the haircut with luxury hair treatment and what can I say? From the start Mario was extremely hospitable and gave me one the best haircuts. You know sometimes you go in for a haircut and the stylist doesn’t quite give you the cut you wanted? Not the case here, Mario listened and delivered.
He was also very kind enough to give a few much needed pointers on how to look after my hair and what treatments I should do to keep my hair well maintained