Gusto Hairdressing - Covent Garden Reviews

224 Shaftesbury Avenue, Covent Garden, London, WC2H 8EB

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Reviews are written by customers after their visit.

4.6
8977 reviews

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Written by our customers, so you know what to expect at each and every venue.
Great place with excellent professionals. My hair is look good and sleek
Ofelia was great. Love my hair!
I left the salon in tears feeling like I'd been conned. Not only did I not get the treatment's I paid for. I was told on leaving the salon that I had been given a colour treatment that was double the price of the treatment I'd booked as conveniently it wasn't on the same offer as what I'd booked. Meaning I wasn't due the £100 refund I was expecting as they hadn't been able to do the Brazilian Blow Dry I'd booked. I was already unhappy my hair had not been cut or dyed like I asked so this was an awful shock to top off an already bad experience. I was told that this had been discussed with me at the beginning of the appointment which was just untrue. I was too upset to continue the conversation then but emailed the salon afterwards with my complaint which they just ignored.
Lovely haircut! Hairdresser listened to me and got me what I wanted. There was an offer too so very good value for money for a central venue.
My hairdresser was lovely - great customer service and will definitely return. The actual salon does look like it is a little shabby and in need of a little tlc (in particular the ceiling area near the sinks). But they still do a great job and is a minor thing