I left the salon in tears feeling like I'd been conned. Not only did I not get the treatment's I paid for. I was told on leaving the salon that I had been given a colour treatment that was double the price of the treatment I'd booked as conveniently it wasn't on the same offer as what I'd booked. Meaning I wasn't due the £100 refund I was expecting as they hadn't been able to do the Brazilian Blow Dry I'd booked. I was already unhappy my hair had not been cut or dyed like I asked so this was an awful shock to top off an already bad experience. I was told that this had been discussed with me at the beginning of the appointment which was just untrue. I was too upset to continue the conversation then but emailed the salon afterwards with my complaint which they just ignored.
My hairdresser was lovely - great customer service and will definitely return. The actual salon does look like it is a little shabby and in need of a little tlc (in particular the ceiling area near the sinks). But they still do a great job and is a minor thing