Jana is very nice and honest about what will suit you or not. I find that advice very helpful, and my haircut suits me and fit the brief. Her shampooing was great too. However I was told that I had to book a separate appointment if I wanted a style change? I'm not sure why that should make a difference to how I book. I'm not a fan of the store - the music is loud and the stations are very crammed and it wasn't relaxing and was quite keen to get out.