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Venue rating

4.5

11 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Guerlain Spa at Waldorf Astoria Edinburgh The Caledonian
Guerlain Spa at Waldorf Astoria Edinburgh The Caledonian
The Caledonian, A Waldorf Astoria Hotel,
Princes Street, Edinburgh, EH1 2AB
United Kingdom

Hotel Spa

Guerlain Spa at Waldorf Astoria Edinburgh The Caledonian
The Caledonian, A Waldorf Astoria Hotel,
Princes Street, Edinburgh, EH1 2AB
United Kingdom

Opening hours

Mon 11:00 am - 8:00 pm
Tue - Fri 10:00 am - 8:00 pm
Sat - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Guerlain Spa at Waldorf Astoria Edinburgh The Caledonian

At Guerlain Spa, you’ll enjoy a uniquely-personalised spa experience that transcends the limits of your imagination. From our exquisite, custom-built Guerlain Cabin treatment rooms to our exclusive use of Guerlain products and techniques – made famous at the prestigious L’Institut de Beauté in Paris – everything is designed to maximise and enhance your comfort and wellbeing.

Our celebrated beauty coaches will perform a systematic bodycare or skincare analysis, and will utilise the very finest Guerlain products with patented methods and protocols that date back to the Paris Spa’s inception in 1939.

Edinburgh has the only Guerlain Spa in the UK

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Services

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Comments

Reviews (written by customers after their visit)

4.5

Venue rating

Based on 11 reviews

5 stars 8
4 stars 2
3 stars 0
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Deep Tissue Massage (1)
  • Facials (6)
  • Steam and Sauna Therapy (4)
  • Swimming (4)
  • Therapeutic Massage (8)
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Have you been here? Write a review
Verified review Visited January 2016
Posted 4 months ago
I went for a Guerlain Spa Day For Two and have awarded it 5 stars.

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Verified review Visited December 2015
Posted 5 months ago
My daughter and I had a very special day together. The staff were very friendly, helpful and professional.

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Verified review Visited November 2015
Posted 6 months ago
We've been guests to the Waldorf Astoria in Edinburgh several times and always thoroughly enjoyed it, especially the dining experience in the Galvin Brasserie. We've never visited the spa though . I decided to treat my boyfriend and I to a Guerlain spa deal for two (using the Wahanda voucher). We were really looking forward especially as my boyfriend had flown in from abroad to enjoy the experience together and our expectations were very high, given the Waldorf is considered a 5 star hotel and that our experience from the previous visits was very positive.

It is fair to say that from the moment we approached the spa (which can only be accessed from the back of the hotel unless you are a hotel guest, via the car park, passing by a skip) the perception was less than promising and off-putting. The lady at the reception was not particularly friendly and we both got the feeling we were treated as 'second class customers' because the booking was via Wahanda. The receptionist cared seemed focused on the voucher rather than us. No polite conversation, no welcome, no introductions on what our experience would involve and how we could maximise the facilities and 'Luxury' products. Nothing. We were escorted to the changing rooms with little or no detail of where the respective rooms were and simply told return 5 minutes before our treatment. She just handed us the robes on the hangers and off she went. It was our first time at this spa so we weren't sure where to go, where the lockers are etc. we had to figure it all out ourselves. We had 1.5 h to before the massages so decided to use the pool / steam rooms first. The pool was a big disappointment, quite small and very basic. Only 3 loungers to use as well. I must say that it looked like a regular pool, nothing 5 star about it at all. No character, no flowers, no pictures, nothing, quite bland and dated.There were a few cracks in the tiles, the tiles themselves were very slippery and dangerous to walk on. The water in the pool was also very cold. There were no pool staff around which meant nothing was cleaned. There were used towels on the floor...again - just not 5 star at all. We went downstairs to the steam room and it wasn't good either. First of all, the sitting area has a metal strip which was so hot that it burned our legs when we sat down, we had to sit on a towel in the room. It is very dangerous - never seen metal used in any steam rooms we've been to. The temperature in the steam room was also too high. It was so hot that we only lasted a minute. Not enjoyable at all. What's more, the water used to make the steam had chlorine in it so it really hurt our eyes. This was quite disturbing and unexpected. We left the steam room and the only water available was room temperature. No chilled water on offer.The only chilled water was located in a fridge within the gym, not great for those in wet bathing suits. Pretty poor. Then we went to the 'relaxation room' which can only be described as a 'waiting room' with some apples , dried banana, a few peanuts, it was certainly not relaxing. So already our expectations for a wonderful spa experience were dashed. Hoping the treatment would improve the disappointment we arrived at the reception area 5 minutes before the massages. Not the best place to wait, as there are people coming in and out all the time from the outside, having guests sitting waiting wearing robes is certainly not private and sensitively handled. We were greeted by a massage therapist who was abrupt and who appeared put off by the fact my partner had suggested the purpose of his visit was to 'have fun'. She couldn't appreciate how this could complement the spa experience. Needless to say my partner was offended by this lack of respect and was therefore not looking forward to the next hour. After being shown some perfumes we asked whether whether the dual massage experience was ok to take place. The response was far from positive. However, this was accommodated eventually. We waited a further 5 minutes and were then taken through to have a foot massage which was ok and then taken through to the massage room. We were then asked to relax and await our treatment. We asked for a medium strength massage although once again my partner considered the force used was over and above that of a relaxing treatment. Even to the point of asking the therapist to stop as the pressure was excessive. This occurred on two separate occasions. Once the treatments were finished, we then took some time back at the pool to reflect on a disappointing session. Looking forward to taking a shower and leaving the facilities as soon as possible. However once again the disappointment was further compounded with untidy changing facilities, a floor surface which what can be described only as dangerous, even the mail gym attendant agreed this was the case as he wiped the flow with a towel and using his foot to do this.
The products which were less than of quality expected with combined hair & body shower gel adds little value and is not what would be expected of this level of a hotel... Overall the experience was hugely disappointing, certainly not value for money. Less than the expected 5 star Waldorf experience...and to carry the name of Guerlain spa in order to promote this sub-standard health club is not just shocking but embarrassing... it does not do the name of Waldorf Astoria or Guerlain any credit whatsoever. We would not recommend this to any of our friends or colleagues as a recommendation would be unjustifiable and dishonest, given there are better options in Edinburgh, the Balmoral, Apex and even the McDonald at Holyrood which offer value for money and ,in our opinion, greater satisfaction. To want to leave a Spa having spent £260, is a massive disappointment and our feedback is honest constructive and aimed to help others decide how to spend their hard earned money.

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Verified review Visited November 2015
Posted 6 months ago
If you are looking for a special treat, this is the place to go. The spa is great and the treatments were superb. Although this may be a bit more expensive it is worth it

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Verified review Visited October 2015
Posted 7 months ago
Pool area had a few plasters left littered around and the room generally needs a bit of a touch up hence why I marked that down.

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Verified review Visited September 2015
Posted 7 months ago
I went for a Guerlain Spa Day For Two and have awarded it 5 stars.

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7 months ago
Thank you for your feedback, would you mind leaving a review on our trip advisor site please?

http://www.tripadvisor.co.uk/Attraction_Review-g186525-d1404738-Reviews-Guerlain_Spa-Edinburgh_Scotland.html

We hope to see you again in the Spa in the near future.

Stewart Manson
Spa Director

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Verified review Visited June 2015
Posted 11 months ago
Attentive staff and luxurious changing rooms, steam, sauna and swimming. Fabulous treatment with beautiful treatment rooms. A wonderful treat and very relaxing .

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7 months ago
Thank you for your feedback, would you mind leaving a review on our trip advisor site please?

http://www.tripadvisor.co.uk/Attraction_Review-g186525-d1404738-Reviews-Guerlain_Spa-Edinburgh_Scotland.html

We hope to see you again in the Spa in the near future.

Stewart Manson
Spa Director

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Verified review Visited April 2015
Posted 1 year ago
I went for a Guerlain Spa Day For Two and have awarded it 4 stars.

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7 months ago
Thank you for your feedback, would you mind leaving a review on our trip advisor site please?

http://www.tripadvisor.co.uk/Attraction_Review-g186525-d1404738-Reviews-Guerlain_Spa-Edinburgh_Scotland.html

We hope to see you again in the Spa in the near future.

Stewart Manson
Spa Director

Report as inappropriate

Verified review Visited March 2015
Posted 1 year ago
Great experience! Would definaty recommend! Staff were very professional and couldn't do enough for you. Relaxation room was very small., but did the job.

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7 months ago
Thank you for your feedback, would you mind leaving a review on our trip advisor site please?

http://www.tripadvisor.co.uk/Attraction_Review-g186525-d1404738-Reviews-Guerlain_Spa-Edinburgh_Scotland.html

We hope to see you again in the Spa in the near future.

Stewart Manson
Spa Director

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Verified review Visited February 2015
Posted 1 year ago
Ha such a great spa afternoon. The staff were all really lovely and welcoming. Even got a wee glass of bubbly each which was just the cherry on an already perfect cake. Would definitely go back again and will certainly be recommending this to friends and family.

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7 months ago
Thank you for your feedback, would you mind leaving a review on our trip advisor site please?

http://www.tripadvisor.co.uk/Attraction_Review-g186525-d1404738-Reviews-Guerlain_Spa-Edinburgh_Scotland.html

We hope to see you again in the Spa in the near future.

Stewart Manson
Spa Director

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Posted 1 year ago
Wow! What a day.

Thank you to the Stewart (The Manager) for a day I'll never forget!

Me and my partner arrived to be shown around the spa by the manager. We then got into our robes (so cosy) & slippers. We arrived a few hours early and went swimming (had the pool to ourselves) and used the sauna, steam room & jacuzzi (pool area isn't huge but it's gorgeous)

We then made our way back to the relation room 10 mins before treatment and Steasrt welcomed us back with a glass of bubbles
The treatments were done in the VIP dual suit (out of this world) and I had a facial and my partner had a Caledonian Chic massage and we both absolutely loved our treatments.

5 star hotel and 5 star treatments.

There is cheaper offers out there but this is definitely worth paying that little bit more for (we will be back)

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1 year ago
Thank you for your comments and feedback, we are glad we made your day special and we all hope to see you again in the near future.

Stewart Manson

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7 months ago
Thank you for your feedback, would you mind leaving a review on our trip advisor site please?

http://www.tripadvisor.co.uk/Attraction_Review-g186525-d1404738-Reviews-Guerlain_Spa-Edinburgh_Scotland.html

We hope to see you again in the Spa in the near future.

Stewart Manson
Spa Director

Report as inappropriate