Before the haircut and beard trim, I was nervous. Hannah called my name and I was pleasantly surprised that she actually said my name properly, which made me feel comfortable. I told her what I wanted and she listened and asked questions, which was good. During the overall cut she was very gentle with the trimmer, smoothly gliding around, unlike some barbers who shove it on your scalp. She was skilled with the trimmer, the way she would quickly change trimmer lengths while blending the beard.