When I arrived I spoke with the manager and explained I wanted some blonde highlights to lighten up my roots but not to go too blonde. I’m not sure if she communicated this properly to the stylist (why didn’t he speak to me?) as my hair ended up with platinum chunky streaks think zebra. But worst of all when I explained I wasn’t happy I was told thats what I had asked for and then the stylist walked away without trying to fix it. I ended up going to another salon the next day to get it fixed.