Tried to email and call to discuss treatment before the appointment, which was hopeless. On arrival, I was told they couldn't do what I wanted - which they could have told me by email as I sent pictures - so instead I just went for a darker shade. During the dyeing process, the hairdresser managed to dye my ears, the side of my face and my eyebrow - I could have done a better job at home! I also had a cut and blow dry which I was fairly pleased with, although she didn't trim off as much as I asked for. Wouldn't bother again at £120 for the privilege!
The best thing about the experience was the fact that from the very beginning, the staff asked exactly what you want and how you want it and managed to get that just right. Overall a satisfying experience