3.9
Venue rating
Based on 25 reviews
| 5 stars |
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16 |
| 4 stars |
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6 |
| 3 stars |
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1 |
| 2 stars |
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0 |
| 1 star |
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2 |
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Ambience
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Cleanliness
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Spa Facilities
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Staff
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Value
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Body
-
Body Exfoliation Treatments
(1)
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Body Treatments
(1)
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Body Wraps
(2)
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Universal Contour Wrap
(3)
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Face
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Eyelash Extensions
(1)
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Facials
(12)
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Facials - Men's
(1)
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Microdermabrasion
(4)
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Hair removal
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Brazilian Waxing
(1)
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Intense Pulsed Light Therapy (IPL)
(1)
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Waxing
(1)
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Medical & Dental
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Teeth Whitening
(1)
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Nails
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Gel Nails
(1)
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Minx Nails
(1)
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Nail Extensions & Overlays
(3)
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Pedicure
(1)
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I am and have long been a loyal customer of Grasse. Over the years, I have undoubtedly spent way in excess of a thousand pounds purchasing both treatments (nails/brows/waxing) and products (being a great fan of their Pevonia skincare range). May I also add that I would never be one to write a review but my recent bad experience has discouraged me from ever returning there again (even to purchase my beloved Pevonia skincare).
I visited on Saturday for the gel nails treatment. I have had this treatment numerous times, however not with Grasse. I was seemingly underwhelmed with the colour choices (rather narrow in comparison to competitors in the area) but after choosing a dark colour the technician got to work. Around half an hour later, after my skin had been filed until it was sore, I was shown the end product - a sloppy job in which the colour was painted onto my skin and the finish was not neat at all. So, I asked the technician for her thoughts, who was clearly content with the work. Normally I am not one to make a fuss, but when you are spending £20 or more you expect a certain standard. This was extremely below par. A second technician inspected and asserted a re-do was required, involving an entire soak off and re-application.
After the long arduous process that is take off and reapplication, I was left with a less than improved finish. Again, the finish was sloppy, not near and perfectly painted (or event to some extent perfect). Not only that but I was further subjected to not only filing until my skin was sore, but filing until my skin was raw.
What should have been a 30-45 treatment was nearing on 2.5 hours. When it came to paying I was shocked to have been charged for the soak off treatment. Whilst it is not the money (additional £3) that concerns me, it's the principle. The principle that whilst I come and as loyal customer, may I add to receive a service that is far below expectations, I am then required to pay for you to rectify that treatment that was in no manner my fault.
My question to you is would you not ask a decorator who has clearly done a bad job to rectify his work before you pay him. I think so. Or further still, ask an accountant to do your accounts with which he later makes a mistake but you are charged with footing the bill for. I think not.
A service is a service. The principle remains the same.
I will not be returning.
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Visited September 2016
Livmoran
Posted 3 weeks ago
I had a Semi Permanent Eyelash Extensions and have awarded it 4 stars.
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Visited September 2015
Lisak10
Posted 1 year ago
Great experience - app on time, staff were helpful and informative. Skin felt great afterwards. Would def go and try something else here.
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Visited September 2015
skyrao86
Posted 1 year ago
I had a Brazilian Wax and have awarded it 4 stars.
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Visited June 2015
Joanne
Posted 1 year ago
I had a Semi Permanent False Eye Lashes and have awarded it 5 stars.
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Visited March 2015
Sarahc301
Posted 1 year ago
Great venue, welcoming and knowledgeable staff. Answered any questions that I had easily.
The treatment itself was great, and a fantastic deal, left my skin glowing :)
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Visited April 2014
Sharon
Posted 1 year ago
Great thanks enjoyed the service and was a nice and clean place to go. Would recommend to a friend thanks
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Visited August 2014
Anonymous
Posted 2 years ago
Very good value microdermabrasion facial, therapist was nice and competent, rooms upstairs quite pokey, dated and a little scruffy but still a nice experience .
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Visited September 2014
Lizzielaguna
Posted 2 years ago
Cancelled by salon due to machine breaking down .previous appointment did not happen as they rang immediately to say they did not have that time. So it makes the app pointless really
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Visited August 2014
AngieG
Posted 2 years ago
On arrival very pleasant. The treatment was nice . I would prefer a little more
Explanation if the treatment by the therapist.
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Visited June 2014
Julie
Posted 2 years ago
Had a set of microdermabrasion treatments done and found the experience to be wonderful. Creams were recommended for my problem dry skin and they have made a huge difference. Treatment included a shoulder massage which was lovely. Definately recommend!!!!!
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Visited April 2013
Jillsd
Posted 3 years ago
Really impressed & will be going back for sure. After booking with a voucher I thought I might get short changed with the treatments but that wasn't the case at all. I got fantastic value for money, great attentive service, advised about the products and effects throughout the treatments and given great advice about skincare. Emma was extremely polite & attentive.
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Excellent salon. Very friendly and professional staff. Very relaxing. i booked the offer for a course of microdermabrasion which was extremely good value for money. Would recommend to anyone.
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Visited January 2013
jarbour
Posted 3 years ago
Went for my first microdermabrasion treatment yesterday. Staff were friendly and made me feel welcome with a coffee and biscuit. The therapist was very professional and explained everything being carried out. After the microdermabrasion facial I was very suprise to have an additional face calming mask and a relaxing shoulder and arm massage (expecially for the price I paid). I am looking forward to my next two appointments....
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Visited April 2012
LA2012
Posted 4 years ago
I visited Grasse for a universal contour wrap and facial. The therapist was very friendly and the salon was clean. The facial was very relaxing, so relaxing I fell asleep. The only grumble I would have was that because I was on an offer for this treatment the measuring part of the wrap was not included. Therefore I was not aware of how many inches I had lost due to the treatment. I was advised that if I booked another two universal contour wraps then I would be measured.
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Visited April 2012
tootsy
Posted 4 years ago
Grasse was so easy to find with free parking right outside the shop. The staff greeted me with warm smiles and made me feel really comfortable. Emma did my body wrap & facial and it was amazing, the most relaxing experience of my life. I will definately go back soon for follow up treatments.
Thank you.
Janet McKechnie
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Visited March 2012
claireew29
Posted 4 years ago
Really nice treatment. All thoroughly explained with lovely products used.
Staff were attentive and easy to speak to and the treatment room was relaxing and noise free.
I'll definitely be visiting again for another facial.
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Visited March 2012
Tammyammy
Posted 4 years ago
I thought the staff were very pleasant, took time to explain treatment. Overall was excellent service.
I found the room i went in wasnt to relaxing expected more of a relaxing room and atmosphere.
Would go again but not for the contour wrap but other treatments
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Visited December 2011
HELLZBELLZ1
Posted 4 years ago
Staff we're fabulous, helpful lovely staff, the place was very clean no complaints at all, came with my duaghter and her friend there we're busy but still fitted in my duaghters friend, ewould go back.
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Visited December 2011
HELLZBELLZ1
Posted 4 years ago
Very helpful staff came with my duaghter as a xmas surprise brought a long my duaghters friend
and they fitted her in as well. Lovley girls very plesant seemed willing to help.
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