Latifah and Nazia are so welcoming, it is easy to feel relaxed in their company. The room is spacious and has good lighting, this adds to the luxury experience, it is warm with a lovely ambiance. Latifah gave me a manicure and polish, and a massage and facial. My nails look amazing, and Latifah carefully prepped them for the massage - she is very focused on attention to detail. The massage was amazing, she paid attention to my stiff shoulders, and afterwards I felt a real difference. Loved it!