I came in for my appointment, there was no stylist there to see me apparently. The only stylist there said sorry and that she will call Treatwell to process for me a due refund. The stylist didn’t offer to reschedule either just asked me to leave. And 2 weeks later .. I still didn’t get my refund !!
I don't know why the staff here seem to think it's acceptable to go outside and smoke during your appointment and then come back in and continue without washing their hands. Some members of staff seem to act like it's a social occasion rather than work - i.e. picking up their phones whilst you're trying to describe what you want done. Really disappointed.