My therapist had no idea what she was doing. Firstly she didn't leave the soak-on remover on long enough so she was basically scraping my nails off. Secondly she didn't take into account the structure of my nails and cut them too short (but acceptable) but THEN she filed them down far too much into the nail bed and broke the skin on two of my toes. And the paint job was uneven and not neat at the cuticles. Needless to say, I'm not going back, and I just hope I don't get an infection.