My therapist was lovely and we had a nice conversation without it being over the top- I had some time to sit and just relax too. Both my shellac mani and pedi were well done and I'm loving the colour and the little extras like the nice room, relaxig music and massage chair that I got to use while having my pedi. While there I discovered they offer well priced Dermalogica facials too so I fully intend to use them for that and a massage next time I'm in need!