Not sure if she has ever done highlights before... She never asked me what colours I wanted, she didn’t ask where my parting was and now I look like a barbie-blonde tiger. I’ve been having my hair highlighted for over 20 years and this was by far the worst it’s ever looked. Should have paid the extra £20 to go to a better salon. Now I have to pay double to fix it! Can’t speak for any of the other services, although they weren’t very busy, which is never a great sign.