The staff at the desk were extremely courteous and made me feel very welcome. My appointment started on time and my therapist was amazing (such a shame I didn't get her name, she was Eastern European): very professional and friendly. She was concerned with my comfort and made also very appropriate and relevant conversation with health related topics. It was my first time trying out reflexology and I left feeling totally relaxed. I would definitely recommend this experience at GinSen which is also quite reasonably priced.