GinSen Clinic - Kensington Reviews

10 Kensington Church Street, Kensington, London, W8 4EP

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Reviews are written by customers after their visit.

4.6
431 reviews

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Written by our customers, so you know what to expect at each and every venue.
No music so wasn't that relaxing you could also hear people walking around upstairs which spoiled the relaxing atmosphere. Massage was great otherwise and no other issues. I would go back again but I'd ask for a different treatment room
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I had an overall good experience. I was 38 weeks pregnant and found the facilities not very accommodating to pregnant woman. Was on my back for half hour with acupuncture & than an hour with reflexology. The therapist did ask to make me more comfortable, but the bed could not go upright enough. I found the staff very friendly & had an overall good experience. Place is very clean & ambience is good. Felt pretty good after the reflexology.
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I had great Deep Tissue Massage, as I explained what the problem was, she did a quick assessment and was able to see the issue. Once the massage was over there was an improvement in my mobility straight away, definitely recommended.
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To be honest I don't think I got the treatment i booked. The therapist said she would do two hours of 'general massage', i then said i booked LDM and Aromatherapy 1hour each, she only said yes and then did a two hour massage which felt like nothing special at all. It wasn't bad but not what I expected. She also flagged they only had tiger balm, no essential oils which again was very disappointing.I was also charged more than stated on wahanda! I won't go back I'm afraid
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I visited this place for the Tui Na massage due to a bad shoulder. Customer service was good- staff very friendly. I found it odd that they insisted I pay before I received the massage; but this was not a big issue. Massage therapist was kind and massage was okay, only because my shoulder pain returned soon after the massage was done. Massage could be more effective for someone else. Overall a relaxing experience.