GinSen Clinic - Kensington Reviews

10 Kensington Church Street, Kensington, London, W8 4EP

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Reviews are written by customers after their visit.

4.6
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Written by our customers, so you know what to expect at each and every venue.
Very good massage, just the right pressure and very relaxing
receptionists were not nice or friendly
When we went to the room I mentioned it was very cold. The masseuse said "its the first" and did nothing to make sure I was ok or make the room warmer. When the massage started, the girl started using a lot of pressure. When I asked her for less pressure she kept trying to persuade me to have a therapeutic massage which I hadn't booked and didn't want as she was hurting me too much. She kept insisting and in the end gave me a relaxing massage which did not relieve any tension in my back. Surely there must be something in between to much pressure and no pressure. Very, very disappointed and upset as I have previously had a very good massage here. As I was leaving, the receptionist asked me for feedback and kept suggesting that I go back for more treatments - not going to happen as I do not want to be on a massage table having to debate my massage with the therapist.
Massage was good, however they apparently double booked and wanted me to come back later. A bit annoying and when I said I couldn't they managed to find another therapist for the treatment so it was ok eventually. Still not a good start.
Skilled masseuse, i had a therapeutic massage and felt the benefits. Good flow to the massage. However, she spoke limited English.
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