Cathy started on time and finished at the estimated time. She did my nails meticulously, and checked that everything was to my liking. I showed her a picture of the color I wanted, and she came back with suggestions that were a perfect match. She made my coffin shape better than it was before. She didn't damage my cuticles or file my nails too thin. It's the best experience I've had with getting an acrylic service in a long time. My nails look amazing; I'll definitely be back. Cathy was nice throughout the whole process.