Gemini Hair & Beauty Reviews

2 Bedford Hill, Balham, London, SW12 9RG

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Reviews are written by customers after their visit.

4.6
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Written by our customers, so you know what to expect at each and every venue.
I had my first appointment at Gemini on Saturday. I was fully anticipating teething problems after such an extended furlough. However I was disappointed to wait an hour for a prebooked appointment to not be offered even a glass of water. There was not much in the way of an apology. I spoke to speak to several different people about what I wanted from my appointment. I requested a treatment -this was not applied but then I was charged extra for toner at the end? I would not rush to return sadly.
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I'm very happy with my haircut - I had to wait for over thirty minutes once I arrived. Probably due to business of it being the first weekend since shops opened. Jeannette was very friendly and helpful! Overall, great experience.
They ran late, then there was no hot water. So the ends of my daughter’s hair were washed, which made it v difficult to comb through. No apology or explanation made about the water, I only knew because I spoke to the poor stylist (who said she had only started two days before) dealing with the lady in front of us. Front desk big bunch of dead flowers and full of used bottles of water. Not going back. Don’t recommend which is a shame as much prefer to spend money in local businesses.
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Bit rushed, especially with the wash (shampoo was a 10 second lather). The chair I had was also uncomfortable. The lady who cut my hair though knew what she was doing and was really nice. I’m happy with the cut.
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Had to wait 45 minutes until I was sat down and my appointment started. Very unorganised and staff were stressing around as they had clearly booked too many people at the same time which created a stressful ambience, not enjoyable. Cut was very quick, but happy with the result.
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