Fyre Beauty Lounge Reviews
24 Queensway, , London, W2 3RX
Check availability and book onlineReviews are written by customers after their visit.
941 reviews
5 star salon, beautiful and clean. The 2 lovely ladies who took care of me were both amazing, professional and very attentive. They spoiled me and made me feel like a princess. Best polygel ombre nails I have ever had (and I am very fussy with nails).
Came to repair shellac on 2 nails. The black hair lady at reception made me scream from pain as she started taking my (!) natural nail off with the electric file. This is after me telling her 3 times that it s painful when she used it to take off shellac and that one nail doesn’t even have shellac. The manicure was terrible as well and it lasted exactly 3 days, with shellac chipping off completely! What a terrible job!
Terrible service. Nicolás the person at the reception is really someone who cannot face the public. I did acrylic nail extension, it took more than two hours. The next day one of the nails was already broken, ; days later one more. Terrible attention, poor quality products, slow, a disaster. Avoid this place! You will spend time and money
UPDATED :
I have changed my original 1 star to 4 as after leaving my review GM did get in touch with me with an apology and offered to get my nails fixed. This time I did have my nails done by Svetlana and she did an amazing job( red nails).
The receptionist/manager did apologise this time and was very polite and welcoming, and I got a bit of that Fyre feeling again, which is why I have been going to this salon for a long time.
The sad part is that this all could have been avoided if I did get my nails done by the perosn I requested when booking. Hopefuly a good leson for the management to not change things last minute without warning the customer.
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Standars have changed!
I have been going to this salon for ages , mainly to get my nails done. Now all the great technicians have left, the new manager is rude and u professional. Firstly, I called and booked over phone asking 3 times to be booked with a certain person which was confirmed. Then when I arrived I was handed to another technician. Then halfway through gel overlay, the lady had to leave . She started doing the gel in one technique, and the lady that took over started another technique on top of the previous laddies work. Also , a manicure is included in the price . Which I DID NOT GET, they DIDNT EVEN Cut MY CUTICLES!
When it came to paying I expressed to the manager that I am not happy, the cuticles weren’t even touched. She just looked at me and said : next time I’ll book you with the lady I asked for. When I highlighted that I did ask for that lady at this appointment, she just looked at me and said : yea, I know! SHE DIDNT EVEN APOLOGISE!
Made me still pay for the horrible service. When I got home I noticed many other things that are wrong with my nails, honestly I could’ve done a better job.
All the good technicians have left. I used to go there and pay the overpriced prices because it was truly lovely and always done with high standards and now it’s just going downhill!
Klaudia is the best and Fyre is always clean and give the best treatments
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