I had my highlights there . My appointment was at 1pm but started at 1:50 .
It Didn’t turned out as what I asked for , not even close to what they showed me as a colour sample. They were nice and clean.
My treatment period advertised about 1hr and 45’ but took me longer than that .
I’m good with it but my hair is not what I expected.
Overall a good experience as staff were nice but was only advised at end of treatment there would be an extra charge of £10 for toner. Luckily I had my card with me. It would have been better to make this clear at the start of the treatment.
Thank you to all the staff at Frances Henry. Love my hair and it’s a lovely friendly wee place. Will definitely be back. The staff clearly have lots of experience in this place and they are also willing to put in extra effort to make sure the customer is happy. ❤️😊