Poor customer service & patronising management following a post-treatment issue. I reached out after my appointment due to a likely burn reaction post-brow wax. I was told that I was incorrect, it was not a burn, it was my fault, and I must have not followed post-treatment instruction (I followed it to the letter). I felt belittled & patronised, & the salon made no attempt at even a polite apology. From a business point of view, very bizarre approach and I won't be returning.