It’s a real shame. When I came the first time, I loved tha salon and they did an amazing job on my hair. When I tried to get another appointment, nobody would ever pick up the phone and it wasn’t until two week after I had sent an email that someone would ring me back. Last month, I booked one of their offers through an email they had sent me, just to be emailed on the day (two weeks after I had booked it), informing me the offer wasn’t valid for the day I had booked it. Very poor customer service and wouldn’t go there again now after two bad experiences.