Finishing Touches Beauty Salon - Birmingham Reviews
Suite 402 / 4th Floor, Guildhall Building, Navigation Street, Birmingham, B2 4BT
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1690 reviews
I always love how the treatments are done,super clean and quick. The ladies of the staff are always amazing!
Treatment by Maxine•
Hollywood WaxingShow all…
Horrible experience! I’ve been going to Finishing touches for over a year now since they moved buildings and not had any previous horrible experiences. I went in yesterday for my usual Hollywood wax. When my beauty therapist (Lisa) asked me to inspect the job, I noticed a few hairs left and asked if she could tweeze these out since she already waxed the area over (twice.) She said "we'll just go over it more than twice" and asked me to "pull' on my skin. Lisa then waxed the area and, as you may have guessed, my skin tore with it. It was painful but I didn't realise my skin ripped till she tried to place a cotton pad with water over it. The bleeding didn't stop and she rushed over to get vaseline. She then goes on to tell me that I pulled too hard :/ hmm. This wouldn't have happened if she would've tweezed the area like I suggested!
What personally made it worse is when she made an ugly comment stating "it only looks bad because you're black. It wouldn't look that bad if it was on me." I'm not sure why she thought making a comment regarding the colour of my skin tone makes a torn bleeding skin look worse. NO Lisa it looks bad because I'm bleeding, NOT because I'm black.
I left feeling worse than I did because she took it upon herself to blame me for the tear and say it was because of the colour of my skin.
She politely added that next time I go back, I should inform them of the torn area so as to be sensitive to that area. Ha! As if they'll be a next time.
Treatment by Lisa•
Hollywood WaxingShow all…
The staff and procedure were perfect. The only flaws I found was the "room" I got treated in wasn't really a room at all, the space was created using some thin divider walls to close off the reception area with a gap in the walls at the ceiling. I found this slightly uncomfortable as I was having a Hollywood wax and anyone in the reception could hear what was going on and being said in the "room" whilst you were being treated. Another flaw was I felt kind of uncomfortable that even though I was having a very intimate wax the staff don't wear gloves.
Treatment by Lisa•Hollywood Waxing
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