Figaro London Reviews
95-97 Lever Street, Old Street, London, EC1V 3RQ
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974 reviews
I’ve been here once before for this treatment and paid an extra £70 for the product used and it was the same this time so that’s fine. Again the hairdresser took his time doing the treatment methodically and small sections at a time. Reason for 4 star instead of 5 is this time they changed me £29 for a wash and blow dry at the end of the treatment when they washed out the product. I thought this was part in the price already paid given the product must be washed out - and I checked what I paid last time and I was right, last time I wasn’t charged extra for this! In addition to being charged it was definitely not the best blow dry I’ve ever had. Because of this disappointing extra charge I didn’t leave a tip this time.
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This was the worst blow dry I have ever had in my life. The end result was so far from what I was hoping for and the opposite of the straight/ slick look I was expecting (having had a blow dry every 3 weeks for last 5 years). My hair was triangular bush, frizzy and completely puffy.
I should have been wary by the fact that the salon was completely empty at Friday lunchtime...The whole experience was really uncomfortable and I felt my hairdresser was not fully trained at all; fumbling with the hairdryer and tools, parting my hair in a bizarre way and taking far, far too long.
What made the experience even worse was the fact that I was on the way to a wedding to had to spend the journey straightening my own hair on the train. To top it all off I was rudely informed (after I expressed my distain) that I was to be charged £27 as opposed to £23 as my hair was longer than what I had originally stated in my booking.My hair is by no stretch of the imagination considered long; it is very much shoulder/ medium length.
The worst £27 I have ever spent..avoid this establishment like the plague. I will add however, that the head message I had whilst my hair was being washed was really lovely and relaxing.
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Thomas was very friendly and I am really pleased with my hair cut. The head massage was also a lovely touch. I will definitely be returning.
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Treatment was what I was expecting, plus extra as left with a gorgeous bouncy blow dry.
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Great haircut by Dorothy! The appointment was not rushed and I felt like the hairdresser really cared about getting it right. Would recommend Dorothy to everyone.
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