I called in on my way to an overnight stay in London, on the offchance that I might be able to have a gel nail treatment. The lady was very friendly and helpful and said she could fit me in but there would be a short wait. This wasn't a problem at all, and the waiting time was minimal. She made a beautiful job of my nails and was very warm and friendly. I wish this place was closer to where I live, as I would come back regularly!