Esprit Spa & Wellness at Crowne Plaza Reading East Reviews
Wharfedale Road, Winnersh Triangle, Wokingham, Reading, Berkshire, RG41 5TS
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703 reviews
I booked the spa break as an anniversary present for my partner and it was nothing short of excellent. Upon arrival we were greeted by very friendly staff who made us feel immediately welcome. The room we stayed in was outstanding, very classy and comfortable. The bottle of prosecco delivered to the room on arrival was a great touch.
Our full body massages were excellent, the ideal stress relief. The hotels restaurant surprised me, it was much classier than I expected, not the type of restaurant you would associate with a lot of hotels. The food was great and the service was first class. Breakfast was also delicious, I personally will never complain about a buffet breakfast, and this breakfast really had a bit of everything.
Overall a superb experience, would certainly recommend this to anyone.
Verified review
Check in was at 14:00 pm and we got told over the phone that the room would be ready any time after mid day , we arrived at 14:30 pm and was told that we had to wait 1 hour for our room to be cleaned.
Food was lovely , very nice , but small portions.
Executive room was amazing.
Missed a jacuzzi in the spa area though !!
Verified review
Couldn't get through to the spa to book treatments. Tried a number of times and contacted hotel to complain. I eventually got a response after my second email saying they had tried to contact me and the Spa is now full. I was not told I had to book a table in the restaurant so on arrival found we had to eat in the bar. Having said all this, the bar was comfortable, clean, the staff were attentive and the food was delicious, no complaints there. I stayed in an executive room which was very clean and comfortable. Cooked breakfast was average. A disappointing stay as a package unfortunately.
Verified review
Absolutely brilliant! the staff couldn't have been happier to help - great facilities, wonderful rooms. A thoroughly relaxing weekend. We will be coming again¬
Verified review
We really enjoyed our spa break. We'd booked the deal without treatments included and initially when we rang the hotel to book them they said we couldn't have any! However, after I spoke to the manager they booked us in for treatments on the Sunday morning and extended our check out time so we wouldn't have to rush. On arrival we were greeted warmly by reception and managed to get a twin room rather than the king size double they'd booked us. I was staying with my mum as a break from my toddlers so very much wanted my own bed! It was no problem apart from waiting for our complimentary robes, slippers and wine to arrive in our room. I must add that it was the Valentine's weekend and was unusually very busy at the weekend we stayed. Despite this it didn't seem packed. The pool, sayna & steam rooms were busy but at dinner the seating times were well staggered so we didn't feel crowded in. The hotel staff were mostly friendly and helpful (only one person let them down) The hotel room was very smart & clean and had everything you need. Just needed more tea bags (but got more at reception) It even had a decent size fridge so we stored our own fresh milk and our complimentary wine in it. Lovely quiet rooms. Couldn't hear anyone else which was perfect. The dinner was delicious and had choices for meat eaters and veggies alike. Excellent service at dinner and breakfast with large array of breakfast items on offer and special orders arrived quickly (poached eggs for eg) My mum had the age defying facial and I had the back, neck & shoulder massage. My mum is a therapist so is picky but found it excellent. My massage was relaxing. All in all a great value break in a lovely, clean & friendly hotel. Would recommend it. Make sure you ring and confirm treatments & details before you arrive. We would go again, but not on my birthday weekend (valentines day)
Verified review
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