Esprit Spa & Wellness at Crowne Plaza Reading East Reviews
Wharfedale Road, Winnersh Triangle, Wokingham, Reading, Berkshire, RG41 5TS
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704 reviews
Lovely venue, great treatment, very relaxing day! Great value for what you get!
I was thoroughly relaxed all day and so much cheaper than other spa days!
My wife and I went there as a treat to and to have some adult time without our kids, and it was everything we wanted and a bit more. I would recommend booking up any spa treatments well in advance (tough to be fair this is the same in most places) when we arrived we went to our room which was lovely . We went to the gym and had a nice work out and the steam and sauna rooms were clean and well maintained. After freshening up we went for dinner which was top notch. We have dined in the Maldives and various places on holiday and the attention, care and quality made us feel as though we were on holiday the staff were very attentive and the food was divine, and the fact that it was a part of the deal was wonderful. The following morning we had the breakfast which was again right in the money and aside from the continental and full English you could also order pancakes and waffles. The waffles weren't great but everything else was of such high quality we will definitely be going back as soon as we get a baby sitter again!!
Room was very comfortable & homely with very nice toiletries! Spa facilities were very good, only thing missing is a jacuzzi. Didn't get a spa treatment as it was fully booked, which was a shame. Food was excellent , both evening meal & breakfast.
I booked a day for my wife and I approximately three months in advance.
I received an email at that point which said I needed to confirm the treatments with the venue.
I did not look at this email until the day I was due to visit the venue. So, I rang them explaining my error but presuming that everything would still be ok. (we were just choosing between an upper-body or a leg and foot massage)
The first person I spoke to informed me there were no therapists available but his manager would ring me back later. I was rung back later and informed that not only were there no therapists available but the pool was actually closed for maintenance. I was offered another day but this was not convenient for me, my wife and I had both booked the day off work and had arranged childcare. I explained that I would be contacting Wahanda to ask for my money back.
So I did. I explained the situation to them and have been told I cannot have my money back. I have also been told that the Pool was not closed on the day in question. Moreover I have been told that the venue tried to contact me on several occasions. They have my correct phone number. I have no record of their calls.
So I have paid for something which I have not and will not get. But somewhat more disturbing is that I seem to have been treated in an entirely dishonest manner. i.e. being told the pool was closed and then it wasn't. being told they had phoned me on several occasions.
Quite shocking frankly.
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