Esprit Spa & Wellness at Crowne Plaza Reading East Reviews
Wharfedale Road, Winnersh Triangle, Wokingham, Reading, Berkshire, RG41 5TS
Check availability and book onlineReviews are written by customers after their visit.
703 reviews
Second time here and absolutely loved it! My mom and I we had a very relaxing time out! Definitely recommend to all my friends and anyone who needs to zone out from the hectic life.
Verified review
Had an amazing time on our spa weekend. Menu was great, food was amazing. Very friendly and helpful staff, calm and relaxing environment. Would 100% recommended this package/hotel to anyone. Can't wait to go back!!!
Verified review
Really impressed by the whole experience! Bottle of Prosecco in the room a nice added touch, all facilities clean and well maintained, room especially good for the price. Would definitely recommend!
Verified review
Booked a spa day for 2 of us. Each of us to have an hour long treatment at 1.30pm.
Arrived at 11.00 am but were not told until 1.25pm that a male employee would have to do the all-over body exfoliation on my daughter.
The manager would not let us re-book, warned us about making negative comments and said he would refuse to support a refund if we went back to the third party we booked through.
We had to have the treatments one after another as we had paid and it did not look as though we could get a refund and it was too much to just write off because of his very rude and negative behaviour. This meant that we missed lunch and they did not offer any food and/or beverage as compensation.
Would not recommend this hotel and spa to anyone.
Customers should be asked when they book if they are happy for a male employee to carry out the treatments. We had only booked the day before so they must have known this would be the case.
Verified review
Arrived at 11.00 to use spa facilities. Treatment booked for 1.30pm.
Only told at 1.25 pm that a man would have to do the treatment or we would have to wait another hour for the female employee.
Totally unacceptable and the manager was very rude. He warned us against any negative feedback and would not let us re-book for another time stating that we were being discriminatory against the male member of staff. He couldn't see why we had a problem with this option despite the fact that his female employee had just asked if we had a problem with the man carrying out the treatment.
The manager said he wouldn't support a refund if we went to the third party to request one.
They had ample time to tell us about this when we checked in for the day and perhaps the treatment could have been carried out earlier by the female.
They need to make it clear when a booking is made that a male employee may carry out the treatment and ask the customer if this would be a problem.
Would not recommend this hotel and spa to anyone.
Verified review
Contact
Discover
ff72ed40-d1f2-424a-82e1-d024810c0a4e