Emel’s customer service and attitude was horrible. My initial appointment had been cancelled and rescheduled due to her double booking me. This was a major inconvenience and loss for me so I had asked if she had any earlier appointments or if I could get a discount. This is when she began to get aggressive and rude on the phone saying ‘Give me your bank details. If you don’t listen or understand me, I can’t do your treatment’ bear in mind I’m a new client. Not very happy. Bossy and controlling.