Great experience. Neeme was friendly and welcoming and put me at my ease immediately. Lovely salon, light, airy, clean with a calming atmosphere and beautiful smell drifting through the room (assuming an essential oil but didn't ask; note to self to find out! As it was my first visit there was a bit of form filling to do which Neeme followed through with a few questions about my skin, allergies etc and once she was happy started the process of defuzzing my face. Although concentrating on the task Neeme chatted and was reassuring throughout. I was very happy with the new look and was very grateful for the aftercare advice she gave me. Overall a relaxing experience in a calm and friendly environment where I felt valued and well looked after. I will definitely be going back and would recommend. Thank you Neeme.