I have booked with Jo, but had a haircut with Ritz. She doesn't speak much English. Another lady kept asking me all sort of questions and they were speaking their language all the time which felt awkward. Hair cut is bad, I was persuaded to have layers and at the back they are so blunt, looks terrible. When blow-drying my hair it was pulled so hard it really hurt and I could smell my hair burning. I will have to go elsewhere to try an fix this.
Nisha patiently completed everything, I appreciate the helpful suggestions and advice on how to build a good routine. Will be back for more treatments.