I didn't feel the Therapist actually listened to what I said when I explained where I was experiencing discomfort. It felt rushed and vigorous as in I wasn't relaxed at any point . It felt as if the Therapist was just going thru the motions without actually paying attention to how I was feeling. In the beginning of the massage she put cold oil on my back and considering I mentioned how tense I was feeling she never took the time to acknowledge that. I was very disappointed considering I informed reception that I needed someone who really was attentive and I was reassured my Therapist would be amazing. My massage was painful as opposed to feeling as though my tension was being released.