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Venue rating

3.8

20 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Elemis Beauty Salon at Roko Chiswick Bridge
Elemis Beauty Salon at Roko Chiswick Bridge
Hartington Road,
Chiswick, London, W4 3UH
United Kingdom

Day Spa

Elemis Beauty Salon at Roko Chiswick Bridge
Hartington Road,
Chiswick, London, W4 3UH
United Kingdom

Opening hours

Mon 9:30 am - 3:00 pm
Tue - Thur 9:30 am - 9:00 pm
Fri - Sun 9:30 am - 6:00 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Elemis Beauty Salon at Roko Chiswick Bridge part of Roko Health Clubs

The Spa at Roko’s Chiswick Bridge location is an Elemis venue boasting a wide range of luxurious, tailored lifestyle solutions. Ideal for men and women, these are designed to work in synergy with your skin, body and mind. Part of an adults only, premium health club, there’s an impressive list of cutting-edge facilities available here. There’s also a club lounge with a wide food and drink menu and free wifi. There’s free off-road parking here too.

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Comments

Reviews (written by customers after their visit)

3.8

Chain rating

Based on 20 reviews

5 stars 9
4 stars 6
3 stars 2
2 stars 1
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (6)
  • Steam and Sauna Therapy (1)
  • Face
  • Classic Facials (7)
  • Fitness
  • Swimming (1)
  • Massage
  • Deep Tissue Massage (1)
  • Therapeutic Massage (10)
  • Nails
  • Manicure (3)
  • Pedicure (4)
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Verified review Visited May 2015
Posted 1 year ago
Previously great experience and treatments but recent mini-spa day was a waste of money. Firstly the timetable was not updated online for a bank holiday schedule meaning the class I wanted to go to was cancelled. Secondly, they messed up my treatment booking meaning I missed my treatment altogether. I paid for a mini spa day when I actually only went for a swim (no classes, no treatment). Re-booked the massage and missed the appointment due to last minute plans to be told I couldn't re- book again. I know this was my fault and I am mostly disappointed by the reaction to my feedback by the managers & other staff. Constructive feedback was given with no offer of a refund or acceptance of errors made by staff. I feel ripped off and neglected especially as I have had previously good experiences at the Roko Health Spa. General manager is away and being covered by other staff, the only explanation I can give is that this has resulted in a lackadaisical approach to bookings, customer relations and complaint management.

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Verified review Visited May 2015
Posted 1 year ago
Amazing treatments and lovely lady. Only downside was spa other side of building so had to walk through reception to pool and sauna/steam room/jacuzzi. Spa did not provide robes so recommend you take one unless you happy to put clothes on straight after treatment. Overall would go again.

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Verified review Visited April 2015
Posted 2 years ago
I went for a Full Spa Day Incl. Choice of Treatments and Lunch and have awarded it 4 stars.

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Verified review Visited April 2015
Posted 2 years ago
I went for a Mini Spa Day and Choice of 30 min Treatment Inc. Massage, Facial and Salt Glow and have awarded it 5 stars.

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Verified review Visited January 2015
Posted 2 years ago
Great facial felt really pampered afterwards! Pool was busy but we were aware of this when we booked, would go mid week next time.

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