Treatwell
The simple way to book beauty anywhere.
Download our free Treatwell app.
Logging you in, please wait...
You are logged in
Log in to your account

Venue rating

4.1

204 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Book now
Group booking enquiry?
Please select the service you’d like to book.
East River Spa at Radisson Blu Edwardian
East River Spa at Radisson Blu Edwardian
Radisson Blu Edwardian,
5 Fairmont Avenue, Canary Wharf, London, E14 9PJ
United Kingdom

Hotel Spa

East River Spa at Radisson Blu Edwardian
Radisson Blu Edwardian,
5 Fairmont Avenue, Canary Wharf, London, E14 9PJ
United Kingdom

Opening hours

Mon - Fri 6:00 am - 11:00 pm
Sat 7:00 am - 10:00 pm
Sun 8:00 am - 10:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

East River Spa at Radisson Blu Edwardian part of Radisson Blu Edwardian Spas

Enter the urban hideaway of East River Spa and put yourself entirely in our care. We offer the ultimate in spa experiences. You'll feel indulged and energised, but you'll also gain lasting results.

We invite you to gain the most from our wet spa facilities so that your experience really is the most luxurious treat. Unless otherwise stated, all of our spa treatments include full use of the following facilities: ▫ Herbal Sauna ▫ Aromatic Steam Room ▫ Three Experience Shower Sensations ▫ Panoramic Relaxation Room. East River Spa does not have a pool.

This indulgent heat sequence will allow you to unwind in the elements that make East River Spa so unique and ensure you maximise the effects of your chosen treatment.

See more
Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 204 reviews

5 stars 90
4 stars 77
3 stars 25
2 stars 11
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (14)
  • Body Treatments (2)
  • Body Wraps (1)
  • Rasul and Mud Treatments (18)
  • Steam and Sauna Therapy (48)
  • Weight Loss Treatments (1)
  • Face
  • Facials (16)
  • Facials - Oxygen (1)
  • Fitness
  • Swimming (5)
  • Massage
  • Aromatherapy Massage (7)
  • Hot Stone Massage (2)
  • Swedish Massage (10)
  • Therapeutic Massage (12)
  • Nails
  • Manicure (2)
  • Pedicure (2)
Show more
Verified review Visited November 2016
Posted 2 weeks ago
Although the spa was lacking in facilities, Katerina the therapist certainly made up for that with a fantastic massage and welcoming manner!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited August 2016
Posted 2 months ago
We booked the city dweller. The staff (especially Clayton) were very attentive. The treatment was excellent . I would highly recommend this place and will be going back for sure.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited August 2016
Posted 3 months ago
I've book a half day spa for myself and my girlfriend for her birthday and we had a wonderful time and relaxation all the way through. Initially our treatment was seperated but we're both manage to have it done at the same time so it's nice to be side each other. We really enjoy it and would definitely recommend it.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited August 2016
Posted 3 months ago
I wouldn't tell my friends about this experience, I bought the package as a birthday celebration for my boyfriend as I felt he deserved a day out and also a massage.

Upon arriving to the hotel, the staff were lovely both at the reception desk and the spa reception. When we arrived at the spa, the man who welcomed us was very polite and friendly, we filled out a consultation form and directed us to the changing rooms. We were then shown the facilities before waiting for our treatment. The relaxation room was nice and peaceful, when it was time for our massage we didn't get to have it together which was disappointing but one at a time. The massuse was mediocre, I didn't feel like any tension was released and even when I was telling her to push harder she was still very gentle, my boyfriend also said the same. Once we had both finished our treatment we wanted to relax in the sauna and the other facilities but couldn't because it was packed with sweaty boys who had just come out from the gym which was very intimidating. Part of the package was a glass of prosecco which we never received!

Overall the spa experience was very very poor, we didn't get to enjoy the full facilities and the massage was mediocre. The spa are selling their name and not the quality it provides, I wouldn't recommend this to anyone nor will I come back again.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited September 2015
Posted 1 year ago
Bought to extend the bank holiday and I was very much impressed. First time having a professional massage and my partner enjoyed the whole day so success all round, they even managed to dig out a pair of slippers for us when there were none available! The first two courses from the set menu were so nice, we had almost no choice but to go for a third. Thanks very much.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited August 2015
Posted 1 year ago
The therapists here are fantastic and we had very good treatments from them. We loved the heated chairs in the relaxation room and then had a beautiful afternoon tea in the restaurant. The only problem was the booking experience - we had a dated booking through wahanda and received confirmation, but when I called to book the specific treatments nobody answered. I emailed and kept trying to call, eventually I received a voicemail telling me my treatment times. When we arrived the staff asked for our voucher - which we didn't have as it wasn't that kind of booking with a voucher. I ended up having to resend all of the emails I had sent and received to do with the booking, all a bit frustrating especially as when I visited this venue before there were no problems, they booked me in using the wahanda booking reference. So the reception staff need to have a little more training on how to welcome wahanda bookings but aside from that everything was good!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited August 2015
Posted 1 year ago
I went for a Revival Spa & Dine and have awarded it 4 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited July 2015
Posted 1 year ago
I had a 30 mins back massage which was very good and I wished I purchased a 60 minutes massage instead. Would recciemend and go back.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Posted 1 year ago
I cannot recommend this spa enough. I attended this Spa as a last minute decision for my 16 yo sister's birthday. The initial treatment that I had was unavailable but Isabella went out of her way to recommend another one. We had the Moroccan treatment, plus use of all the facilities including the amazing relaxation room. It was excellent value for money and they even organised a birthday cake for my sister, without me asking. All new facilities, relaxing atmosphere and excellent staff. Really happy with our treatment.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited June 2015
Posted 1 year ago
A nice (hotel) spa and the treatment I had (30 mins massage) was nice. But the booking experience - what a pallava. The staff seemed very unclear as to what the lastminute.com package would entitle me to get. There were several phone calls to try and sort this out. I ended up having two different version of what I would get, at what time and then a completely new version when I actually arrived at the spa on the day! Added to my stress instead of being a relaxing experience.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

1 year ago
Absolutely the same thing that happened to me!! I have a review waiting to put up when they ask me. The whole thing has been a nightmare. The staff literally don't know what is included in anything or how to make/read their booking system.

Report as inappropriate

Verified review Visited May 2015
Posted 1 year ago
I went for a Spa Day Getaway, Incl. One Treatment and Choice of One Meal and have awarded it 3 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited April 2015
Posted 1 year ago
I went for a Exclusive Spa Day with Afternoon Tea and Treatment and have awarded it 3 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited April 2015
Posted 1 year ago
I went for a 30 min treatment only and have awarded it 5 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited April 2015
Posted 1 year ago
I really enjoyed the spa day at East River. The ambience was lovely the staff genial and friendly. It was clean and we liked the attention to detail. Was great value for money we kept commenting that we felt like we were in holiday in our own city. The afternoon tea was a highlight but the treatments were lush too. Would highly remix men's (and have Ben doing so) and would def go again!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited April 2015
Posted 1 year ago
When I made the booking on Wahanda, I immediately telephoned the spa the nxt day to book my treatment. Although I made sure that the treatment was for the take two spa package and included two treatments (morrocan rasul & couples massage), the spa only booked the rasul and not the couples massage. This was despite me sending them my wahanda email to confirm the treatments I had paid for. The treatment however was very relaxing and the staff were very professional.
The spa staff however were most efficient to rectify this & we did manage to have a massage treatment separately but it wasn't a couples treatment as we anticipated. The morrocan steam bath wasn't as relaxing as I had imagined as we were waiting ages in the cold room for the steam to be turned on!
The spa relaxing room though had a nice ambience and the experience showers, steam room and sauna were very satisfactory.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited April 2015
Posted 1 year ago
I went for a 60 min treatment only and have awarded it 4 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited April 2015
Posted 1 year ago
The spa day was only value for money with lunch included. I expected the pedicure to include soaking my feet in warm water and filing the soles of my feet.
When I telephoned the hotel to confirm my booking I was initially told that the spa was full. I had to call the spa the following day to sort things out as no one bothered to contact me from the spa even though I left my phone number.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited March 2015
Posted 1 year ago
After waiting over 30 mins for our massage we were then hurried to get down for the dining experience. We had ordered the high tea and were told we couldn't have it and had to have lunch, even though there were people sat behind us eating the high tea.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited March 2015
Posted 1 year ago
I went for a Spa Day Getaway, Incl. One Treatment and Choice of One Meal and have awarded it 3 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited March 2015
Posted 1 year ago
I took my mum here for a Mother's Day present! The hotel was easy to find and the massage was the best both of us had, had! The staff were lovely and couldn't do enough for us. Only thing I would say is if there was a pool it would be better but overall an amazing day, would reccomend to anyone and will be rebooking very soon!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Show earlier reviews