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Venue rating

4.2

243 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
East River Spa at Radisson Blu Edwardian
East River Spa at Radisson Blu Edwardian
Radisson Blu Edwardian,
5 Fairmont Avenue, Canary Wharf, London, E14 9PJ
United Kingdom

Hotel Spa

East River Spa at Radisson Blu Edwardian
Radisson Blu Edwardian,
5 Fairmont Avenue, Canary Wharf, London, E14 9PJ
United Kingdom
A few seconds ago

Comments

Reviews are written by customers after their visit.

4.2

Chain rating

Based on 243 reviews

5 stars 107
4 stars 94
3 stars 27
2 stars 13
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Aromatherapy Massage (8)
  • Body Exfoliation Treatments (36)
  • Body Treatments (2)
  • Body Wraps (1)
  • Classic Facials (38)
  • Facials - Oxygen (1)
  • Foot Massage (1)
  • Gel Nails Pedicure (1)
  • Hand Massage (1)
  • Hot Stone Massage (2)
  • Manicure (17)
  • Pedicure (19)
  • Rasul and Mud Treatments (21)
  • Steam and Sauna Therapy (49)
  • Swedish Massage (10)
  • Swimming (5)
  • Therapeutic Massage (38)
  • Weight Loss Treatments (1)
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Verified review Visited December 2017
Posted 5 months ago
I purchased the Inner City Escape half day package, for two. We were greeted by very friendly and professional staff at reception. The atmosphere was very calming and facilities were clean; the sauna and steam room were slightly smaller than expected but thankfully not overcrowded. The relaxation room was excellent, with heated beds and a great view. Our treatments (body polish and massage) were handled skillfully by the masseurs and tailored to our individual requests/problem areas. Our lunch in the restaurant was nice, with good service, though not exceptionally high quality. On balance, though overall we had a good experience, I do not feel it was fully worth the price paid (in comparison to other packages of this nature that we have purchased from other London spas/locations). I would recommend the spa for the services/treatments and helpful staff, however would in future opt for a standard service selection in pursuit of better value for money.

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Verified review Visited December 2017
Posted 5 months ago
The experience was great. Would highly recommend.

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Verified review Visited December 2017
Posted 5 months ago
I have a complaint about the service received! I had two of these treatments in one month. they were polar opposite in the standard of treatment. and I simply want to speak to the manager about the unfair treatment the first time round. sent email and left messages for a call back. nothing!

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Verified review Visited December 2017
Posted 6 months ago
The treatments were great, I got a facial and massage. The woman was called ravashi or something, she was professional and super nice. I also used the sauna, relaxation and steaming room. It was all a bit small but nice and clean. I went on a weekday so it wasn’t busy at all. I picked the lunch option afterwards which was fresh and delicious.
The reason I am giving it 4 stars not 5 is because there wasn’t any pool or jacuzzi which would really make it a proper spa package. This way it was more like a nice treatment with sauna etc.

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Verified review Visited December 2017
Posted 6 months ago
I enjoyed my experience at the SPA. The facilities are really well kept, relaxing, clean and pretty. I wish one of he clean lady was more sweet and polite with me and didn't make me feel stupid. I also wish I have more information on the products used during my facial and more guidance regarding home I can get the same result at home.

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