I had taken an appointment but was seen Only after a really long waiting period. But I really didn't mind as I was not in a hurry. Probably because it was a Saturday and customers kept coming in and it was absolutely short staffed. Inspite of everything Nargis handled customers well and treated everyone with respect. But she was in a hurry as customers were waiting. Don't go expecting a comfortable and Pampered experience. The prices are affordable and gets the Job done well so Be satisfied.