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Venue rating

4.4

139 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Donnington Valley Hotel, Health Club & Spa
Donnington Valley Hotel, Health Club & Spa
Old Oxford Road,
Donnington, Newbury, Berkshire, RG14 3AG
United Kingdom

Hotel Spa

Donnington Valley Hotel, Health Club & Spa
Old Oxford Road,
Donnington, Newbury, Berkshire, RG14 3AG
United Kingdom

Opening hours

Mon - Fri 6:30 am - 10:00 pm
Sat - Sun 7:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Donnington Valley Hotel, Health Club & Spa

Welcome to Donnington Valley, home of the most exciting hotel Spa in Berkshire. Donnington Valley Hotel and Spa has everything you could wish for: 18m swimming pool, steam room, sauna, aromatherapy room and monsoon shower, a generous poolside lounge and relaxation area, including a sun terrace; a large, air-conditioned gym with state of the art equipment and studio.

From the minute you walk through the door, the Spa will become your sanctuary away from the pressures of the modern world. Allow yourself to drift away as you experience one of the many innovative treatments on offer in one of our seven exclusive and elegantly designed, spacious treatment suites with en-suite changing and shower facilities. Or if you prefer, relax by the pool or in the state-of-theart aromatherapy room and watch as the stresses of life just float away. Whether a hotel resident, visiting the hotel for a spa day, or you're here to escape for a couple of days on a spa break, Donnington Valley's Health Club and Spa is guaranteed to send you away feeling refreshed and more like the old you!

At the Spa, well-being is key, and as such we are delighted to offer you products from the finest beauty ranges on the market – Aromatherapy Associates, Spa Find and Jessica Nails - selected for their high standards and superior quality.

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Services

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Comments

Reviews (written by customers after their visit)

4.4

Venue rating

Based on 139 reviews

5 stars 77
4 stars 47
3 stars 12
2 stars 2
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (17)
  • Body Treatments (8)
  • Body Wraps (1)
  • Spray Tanning and Sunless Tanning (8)
  • Steam and Sauna Therapy (28)
  • Face
  • Facials (30)
  • Makeup (5)
  • Fitness
  • Swimming (22)
  • Hair
  • Hair Conditioning and Scalp Treatments (3)
  • Hair removal
  • Waxing (1)
  • Massage
  • Chair Massage (14)
  • Foot Massage (14)
  • Hand Massage (6)
  • Hot Stone Massage (1)
  • Indian Head Massage (1)
  • Reflexology (1)
  • Therapeutic Massage (20)
  • Nails
  • Gel Nails (1)
  • Manicure (7)
  • Pedicure (7)
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Verified review Visited September 2016
Posted 2 days ago
I went for a One Night Spa Break Incl. 25 Minute Treatment and have awarded it 5 stars.

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Verified review Visited September 2016
Posted 1 week ago
Lovely overnight spa break. Pool area had enough loungers for all. Clean and quiet. Good treatments - booked 1hr30 each. Therapy area upstairs calm and very profesiional. Would reccommend the spa!

However, book treatments and restaurant times early, they tried to give me a 9pm table!

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Verified review Visited September 2016
Posted 2 weeks ago
Brilliant value for money facilities were excellent as was the food & staff had a free upgrade to an executive room very pleased as booked really late would definately go again & rated it 5 stars

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Verified review Visited August 2016
Posted 3 weeks ago
My elderly mother and I had a very disappointing stay at the Donnington Valley Hotel, Health Club & Spa. We booked a spa overnight spa break on the 20th of August through Treatwell and had expected a stay in a 4 star establishment, unfortunately this was not the case .

We arrived at the spar at about 1.30 and as check-in was not before 3 we went to the SPA, unfortunately although I called 3 weeks in advance the only appointment I could get for out treatments was 5.30 in the evening so we spent the day in the SPA where although the staff were great the Jacuzzi was out of order. After our treatments we went to get dressed and went to check in , this si where our experience was runed.

We were told at check in that our table had been booked for dinner at 7pm, I explained that I had booked a table for dinner yet and due the late appointment being the only one available it was now 6.40pm and there would be no way we would be able to make the booking. The lady at check-in said they did not do the bookings that Treatwell did, I protested that I was not informed of this time by them and now only had 15 mins to get to my room and get ready for dinner. Her reply was somewhat indigent when she informed me that it was not her that booked it and to speak to Treatwell, she followed up with informing us there were no other times and it was the only one they had, if we wanted to eat later we would have to eat in the Bar that was full of wedding guests so not appropriate or more to the point not what we had paid for.

I insisted that there was not enough time, she said we could be 20 mins late but any more and they would give our table to another guest. Given no other option we rushed to get ready and were seated at 7.25, really not the experience I had expected or paid for, the inflexibility of the check in staff and her willingness to just blame Treetwell was disappointing and not very solutions focused.

After a very nice meal we encountered further problems and further incompetence for the same check in staff, we went to our room and found that the TV remote did not work, I called reception who said they would send someone, after not hearing for 20 mins I called back to be told yet again they would send someone. After yet another lengthy wait someone came and verified that yes it was not working and took it away to be fixed, after 30 mins having not herd anything I again called reception only to be told that they could not fix it till the morning so we would have to do without. Again this is just not acceptable for a 4 star establishment, the fact that I had to follow up is ridicules , had I not called would anyone have bothered to tell me we were to do with out ???? and again the lack of solution is just not good enough.

Although not as serious as having my evening ruined there was no yogurt to go with the fruit at breakfast, I asked a member of staff but was told they had run out as they were very busy……. Surly as people book rooms in advance you should know exactly how many guests you are expecting…… it just seemed odd to me….

I booked the weekend in good faith and paid well for it, the SPA experience – even with the broken Jacuzzi – is really being let down by the hotel experience and the lack of professionalism of the check in staff.


As a 4 star hotel I do not think it is too much to expect a TV that works and not having to rush my elderly mother to dinner.

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Verified review Visited August 2016
Posted 1 month ago
Room service wonderfully efficient. Calm and relaxed atmosphere. Very good value.

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Verified review Visited August 2016
Posted 1 month ago
Overall a great venue but the only downside I found was being a spa you would expect it to be quite and peaceful but we had 2 groups of girls shouting and being loud which was the only downside and when staff came through they didn't seem bothered with the amount of noise being made.

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Verified review Visited August 2016
Posted 1 month ago
I went for a Saturday Spa Break and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 2 months ago
Had a wonderful break all staff friendly and professional Spa and food excellent would definitely recommend.

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Verified review Visited July 2016
Posted 2 months ago
I went for a Sunday Night Spa Break and have awarded it 3 stars.

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Verified review Visited July 2016
Posted 2 months ago
I went for a Saturday Spa Break and have awarded it 4 stars.

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Verified review Visited July 2016
Posted 2 months ago
Fabulous value. Pleasing decor, fantastic food and menu (especially the bar menu) and lovely spa facilities. A great stay apart from the fact the room was too hot (not a particularly hot night outside) and the air con was noisy so not the best night's sleep.

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Verified review Visited July 2016
Posted 2 months ago
We loved our Sunday night break here. Facilities in both the spa & hotel were excellent. There was nothing to fault at all. The restaurant was delicious & not over priced. We ended up with an executive room at no extra cost over the standard room we booked. My only gripe would be the staff. When we left the spa on the day we checked out 3 members of staff were sat at reception talking. When I returned my towel, I said thank you & was barely acknowledged by one with a smile whilst the others continued to chat.
I also rang the hotel reception the day after checking out to say I'd left my GHD hair straightener in the bedroom. It took 5 phone calls to 2 people over 2 days for them to finally tell me they hadn't found them. Not enough to outbid off visiting again but slightly annoying.

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Verified review Visited June 2016
Posted 2 months ago
I went for a Saturday Spa Break and have awarded it 4 stars.

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Verified review Visited June 2016
Posted 3 months ago
Had a lovely spa break using the Sunday package. Good value for money the spa facilities really nice although the steam room was out of order on our visit. Massage was very relaxing. My only issued is would of preferred a set menu dinner rather than a price limit £28 as most mains where £17-25 this meant we had to pay an excess. Overall though would definitely recommend a visit.

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Verified review Visited June 2016
Posted 3 months ago
Very friendly staff throughout our stay, best compliments to the chef, food was spot on and very tasty.

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Verified review Visited May 2016
Posted 3 months ago
The service was 5 star - we couldn't have asked for a better spa and hotel experience! We'll be back...

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Verified review Visited May 2016
Posted 4 months ago
I went for a Friday Night £99 Per Person Offer and have awarded it 5 stars.

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Verified review Visited April 2016
Posted 5 months ago
It was a lovely afternoon spent with friends in lovely surroundings. We were met by friendly staff and shown round the comprehensive facilities. The treatments were good and the afternoon tea a wonderful way to finish the day. We had a small gift as we left and an agreement to come back again soon.

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Verified review Visited December 2015
Posted 9 months ago
I went for a One Night Spa Break Incl. 25 Minute Treatment and have awarded it 5 stars.

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Verified review Visited October 2015
Posted 10 months ago
My hot stone massage was fantastic - thank you - pool, gym, changing rooms, sauna, steam room, jackuzzi, immaculate, fantastic facilities you want for nothing, Plenty of clean towels, products, lotions, potions, cotton buds, tissues to use everywhere you go. Pool side beverage service excellent, relaxing areas well kept maintained & serviced.
Food amazing, delicious and serving staff attentive and very accommodating - very impressed.
Our room was clean fresh and immaculate great location near spa & health club.
Bar staff amazing, speedy service, looked after our needs attentively.
Will be back & will recommend you .
Thank you so much

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